Terms and Conditions — done5 Platform

1. Acceptance of Terms

By accessing or using the done5 platform — whether via the website at done5.app, the Android application, or any other access method provided by done5 — you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in full.

If you do not agree with any part of these terms, you must stop using the platform and not register an account. These terms form a binding agreement between you and done5 for the duration of your use of the platform.

2. Eligibility and Registration

To register and use done5, you must meet all of the following conditions:

• You must be at least 18 years of age at the time of registration and throughout your use of the platform.
• You must be accessing the platform from a jurisdiction where online gaming is not explicitly prohibited for you personally.
• You must not have a pre-existing account on done5 that was closed or suspended for a breach of these terms.
• You must register using your real name, accurate contact information, and a valid mobile number in Pakistan.
• You must not register on behalf of another person or allow any third party to use your account.

done5 reserves the right to request verification of age and identity at any time. Failure to provide satisfactory verification documents may result in account restrictions or closure. The verification process uses CNIC-based identity confirmation, which is a one-time requirement for all accounts.

3. Account Responsibilities

Once your account is registered, you are solely responsible for all activity that takes place on it. This includes:

• Keeping your password secure and not sharing it with any other person.
• Logging out of the platform after each session when using a shared device.
• Notifying done5 support immediately if you believe your account has been accessed by an unauthorised party.
• Maintaining accurate and up-to-date personal information including your phone number and payment account details.

done5 will not be liable for any losses, game outcomes, or transactions that result from a third party accessing your account — whether due to you sharing your credentials, failing to log out, or any other scenario where access was enabled by your own actions or negligence.

You are responsible for ensuring the accuracy of any withdrawal request. done5 is not liable for delays or failed payments that result from incorrect payment account details submitted by the account holder.

4. Deposits and Payments

All transactions on done5 are processed in Pakistani Rupees (PKR). The platform does not apply currency conversion. Your balance, deposits, and withdrawals are all denominated in PKR.

Accepted deposit methods include JazzCash, Easypaisa, Raast, bank transfer, and debit card. Additional payment methods may be made available over time. The current list of active methods is always visible in your account dashboard.

• All payment accounts used to deposit on done5 must be registered in your own name. Third-party payment accounts are not permitted.
• Minimum deposit amounts vary by method and are displayed at the point of deposit in your account.
• Deposits are typically reflected in your wallet within a few minutes for mobile wallet methods. Bank transfer timings may vary based on interbank schedules.
• done5 does not apply platform-side fees on deposits, though your bank or mobile wallet provider may apply their own charges.

done5 reserves the right to request source of funds information for large deposits as part of its internal security and fraud prevention procedures. This is not a regulatory requirement claim — it is a platform-level security measure.

5. Withdrawals

Withdrawal requests can be made to your registered JazzCash, Easypaisa, Raast, bank account, or debit card — the same payment methods used for deposits. Withdrawals must always go to an account registered in the same name as your done5 account.

• Withdrawal requests from verified accounts are processed as a priority. Mobile wallet withdrawals for verified accounts are typically completed within 30 minutes during active processing hours.
• Accounts that have not completed CNIC-based identity verification may experience additional review time on withdrawal requests.
• Minimum withdrawal amounts apply and vary by payment method. These are displayed in your account at the time of submitting a request.
• done5 does not deduct platform-side fees from withdrawals. Your payment provider may apply their own charges.
• Bonus funds must meet the applicable wagering requirements before they can be withdrawn. Real money funds deposited by you are not subject to wagering requirements.

6. Bonuses and Promotions

done5 offers various bonuses and promotional offers to account holders, including welcome bonuses, reload bonuses, cashback offers, free spins, and VIP-exclusive promotions. All bonuses are subject to specific terms and conditions that are published on the Promotions page at the time each offer is active.

• All bonuses carry a wagering requirement — the bonus amount (and in some cases the deposit amount) must be wagered a specified number of times across eligible games before any bonus-derived winnings can be withdrawn.
• The wagering requirement, eligible games, time limit, and maximum withdrawal limit for each bonus are stated in the individual promotion's terms.
• Bonuses are issued to your account automatically in most cases. Some promotional codes may be required — these are issued via the platform's promotions communications.
• done5 reserves the right to withdraw a bonus offer, alter its terms, or void bonus winnings if it determines that the offer was abused, exploited through system or game manipulation, or claimed by a player who does not meet the eligibility criteria for that specific offer.
• Each promotion specifies which game categories contribute to wagering — not all games may count equally or at all. Check the Promotions page for full details on each active offer.

7. Gameplay and Fair Use

All games available on done5 operate using certified Random Number Generator (RNG) technology or live dealer systems provided by the platform's game studio partners. Game outcomes are determined fairly and are not influenced by done5 or any account holder.

By playing any game on done5, you accept that:

• Game outcomes are random and the results of any session are not guaranteed.
• The Return to Player (RTP) percentage for each game is displayed in the individual game's information panel before you start a session.
• Technical errors — including disconnections during an active game round — are handled server-side. Your session state is preserved and will be restored on reconnection. If a discrepancy occurs, contact support with your session reference.
• done5 reserves the right to void game rounds that were affected by a confirmed software error or technical malfunction that produced an incorrect outcome.

8. Prohibited Conduct

The following actions are strictly prohibited on done5 and will result in immediate account suspension, forfeiture of balance, and may be reported to relevant authorities where applicable:

• Registering more than one account under the same identity, household, device, or payment account.
• Using automated software, bots, scripts, or any mechanical or technical advantage to interact with games or the platform in a way that was not intended for human players.
• Colluding with other players during live casino or multiplayer games to manipulate outcomes.
• Using stolen payment accounts, fraudulent payment information, or funds obtained through illegal means to make deposits.
• Claiming bonuses by creating multiple accounts, exploiting a system error, or by any other method that circumvents the intended bonus eligibility criteria.
• Attempting to launder funds through the platform by depositing and withdrawing without genuine gameplay activity.
• Providing false identity information during registration or verification.

9. Account Suspension and Closure

done5 reserves the right to suspend, restrict, or permanently close any account at its discretion, with or without prior notice, in the following circumstances:

• Breach of any section of these Terms and Conditions.
• Providing false, incomplete, or unverifiable personal information.
• Failure to complete identity verification when requested.
• Suspicious activity consistent with fraud, money laundering, or multi-accounting.
• A chargeback or reversal of a deposit made to the platform.

If you wish to close your own account voluntarily — for example as part of a self-exclusion decision — you can do so by contacting done5 support via live chat. Any real money balance remaining in a closed account (not derived from bonus funds with unmet wagering requirements) will be returned to your verified payment account following a standard review period.

10. Limitation of Liability

done5 provides the platform on an "as available" basis. While we work to maintain consistent uptime and performance, we do not guarantee uninterrupted access or error-free operation at all times.

• done5 is not liable for any losses resulting from platform downtime, maintenance periods, or technical issues outside of our direct control.
• done5 is not liable for any losses resulting from a third party accessing your account due to your own failure to secure your credentials.
• done5 is not liable for any indirect, consequential, or incidental losses related to the use of the platform, including any gaming losses.
• Our total liability to any account holder in connection with any claim arising from the use of done5 shall not exceed the total amount deposited by that account holder in the 30 days preceding the claim.

11. Privacy and Data

done5 collects and processes personal information as described in our Privacy Policy. By using the platform, you agree to the collection and use of your data as set out in that document.

Your personal data is used to operate your account, process transactions, verify your identity, communicate with you about your account and promotions, and comply with our internal security and fraud prevention procedures. done5 does not sell personal data to third parties.

For full details on what data is collected, how it is stored, and your rights regarding your data, please review the Privacy Policy.

12. Responsible Gaming

done5 takes player welfare seriously. The platform includes tools designed to help you manage your gaming activity:

• Deposit limits — set daily, weekly, or monthly PKR deposit caps via your account settings.
• Session time reminders — set an alert to notify you after a specified period of continuous play.
• Self-exclusion — temporarily or permanently restrict access to your done5 account via your account settings or by contacting support.

Gaming on done5 is intended for entertainment within a budget you are comfortable with. If you feel your gaming is affecting your finances, relationships, or wellbeing, please use the tools above or visit our Responsible Gaming page for further guidance. This platform is for adults aged 18 and above. Parents and guardians are responsible for preventing minors from accessing the platform.

13. Changes to These Terms

done5 may update these Terms and Conditions periodically to reflect changes in platform features, payment methods, regulatory guidance, or other operational requirements. When significant changes are made, we will notify active account holders through the platform interface or via the registered email or phone number on your account.

The date of the most recent update is displayed at the top of this page. Continued use of the done5 platform after an update has been posted and notified constitutes your acceptance of the revised terms. If you do not accept an update to these terms, you should stop using the platform and contact support to close your account.

14. Contact and Support

If you have any questions about these Terms and Conditions, your account, a transaction, a bonus, or any other matter related to done5, you can reach the support team through the following channels:

• Live Chat — available 24/7 directly within the done5 platform. The fastest way to get a response for most account and gameplay questions.
• Email Support — available for matters requiring documentation or formal account review. Response within 24 hours on business days. Email: [email protected]

For account-specific queries, please have your registered phone number and CNIC-verified account reference ready when contacting support. This helps the team locate your account and respond accurately.